Frequently Asked Questions
Everything you need to know about our sparkle and service.
What materials are used in Hillberg & Berk jewelry?
Our jewelry is crafted using high-quality materials including sterling silver, 14K gold, and genuine Swarovski crystals. Many of our signature Sparkle Balls are hand-set for maximum brilliance and durability.
How should I care for my Sparkle Ball jewelry?
To maintain the shine of your jewelry, avoid contact with water, perfumes, and lotions. Store your pieces in a dry place, preferably in the provided Hillberg & Berk pouch, and clean gently with a soft polishing cloth.
What is your return and exchange policy?
We offer a 30-day return policy for most items in original, unworn condition. Please note that for hygienic reasons, earrings are final sale and cannot be returned or exchanged.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Canada and 7-14 business days for international orders. You will receive a tracking number via email as soon as your order ships.
Does my jewelry come with a warranty?
Yes, we offer a one-year limited warranty against manufacturing defects. If your piece requires repair due to a defect within one year of purchase, please contact our customer care team with your proof of purchase.
Can I purchase a gift card online?
Absolutely. We offer digital gift cards that are delivered instantly via email, making them the perfect last-minute gift for any sparkle lover.