Returns & Exchanges
We want you to love your sparkle, which is why we offer a 30-day return policy for unworn jewelry in its original packaging. Please note that for hygienic reasons, earrings are considered final sale and cannot be returned or exchanged.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely place your unworn jewelry in its original Hillberg & Berk packaging to ensure it remains protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking number handy until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing